Privacy Policy
Last updated: 30 June 2026
This Privacy Policy explains how Cool Beans Coffee collects, uses, stores and protects your personal information when you use the Cool Beans Coffee app, website, services and related Happy Donkey product pages.
For the purpose of this Privacy Policy, “we”, “us” and “our” refers to Cool Beans Coffee. The app may include products, content and services connected with Cool Beans Coffee and Happy Donkey.
By using our app or placing an order, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information we collect
We may collect the following types of personal information:
• Name
• Email address
• Telephone number
• Billing and delivery address
• Order details
• Payment status and transaction details
• Account registration details
• Messages or enquiries you send to us
• App usage information
• Device information, such as device type, operating system and app version
• Push notification preferences
• Location information, only if you choose to allow this on your device
• Cookie and tracking information when using our website or web-based services
We do not intentionally collect special category personal data such as health information, religious beliefs, political opinions or biometric information.
2. How we collect your information
We collect personal information when you:
• Create an account
• Place an order
• Contact us through the app, website, email or contact form
• Sign up to receive offers, updates or marketing
• Use our app or website
• Accept cookies or similar tracking technologies
• Allow push notifications
• Make a payment through Stripe, Apple Pay or another payment method available in the app
3. How we use your information
We use your personal information to:
• Process and manage orders
• Take payments securely
• Deliver products and services
• Manage your account
• Contact you about your order
• Respond to enquiries or support requests
• Send service updates
• Send marketing emails or app notifications, where you have chosen to receive them
• Improve the app, website, products and customer experience
• Detect and prevent fraud, misuse or security issues
• Meet legal, tax and accounting obligations
4. Payments
Payments in the app may be processed using Stripe, Apple Pay or other payment providers made available through the app.
We do not store your full card details. Payment information is handled securely by the relevant payment provider. We may receive limited payment information, such as confirmation that a payment has been successful, failed or refunded.
5. Third-party service providers
We may share your personal information with trusted third-party providers where necessary to run our app, process orders, take payments, provide analytics, send notifications or deliver customer support.
These may include:
• GoodBarber, for app and eCommerce platform services
• Stripe, for card payments and Apple Pay payment processing
• Apple, where Apple services such as Apple Pay or App Store services are used
• Delivery, courier or fulfilment providers, where needed to complete your order
• Website hosting, analytics and technical service providers
• Email and communication providers
We only share the information needed for these providers to perform their services.
6. Marketing
We may send you information about Cool Beans Coffee, Happy Donkey products, offers, updates and services where you have agreed to receive marketing or where we are otherwise permitted to do so by law.
You can opt out of marketing at any time by using the unsubscribe option in our emails, changing your notification settings, or contacting us.
To stop marketing communications, contact us at:
sales@coolbeanscoffee.co.uk
7. Push notifications
The app may ask for permission to send push notifications. These may include order updates, offers, product news or service messages.
You can turn push notifications off at any time through your device settings.
8. Cookies and similar technologies
Our website and web-based services may use cookies and similar tracking technologies.
Cookies help us:
• Keep the website and app working correctly
• Remember user preferences
• Understand how visitors use our services
• Improve performance
• Support shopping basket and checkout features
• Measure marketing and advertising performance, where applicable
Types of cookies we may use include:
Strictly necessary cookies:
These are required for the website or app to work properly, including checkout, account login and basket functions.
Performance and analytics cookies:
These help us understand how users interact with our website or app so we can improve our services.
Functionality cookies:
These remember choices such as preferences, settings or location options.
Marketing cookies:
These may be used to measure advertising performance or show more relevant marketing, where applicable.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the website or checkout works.
9. How we store your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
Your information may be stored using secure systems provided by our app, website, payment and service providers. Some providers may process data outside the UK or European Economic Area. Where this happens, appropriate safeguards are used where required by data protection law.
10. How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected.
Order, payment and account information may be kept for as long as needed to:
• Process and manage orders
• Provide customer service
• Handle returns, refunds or disputes
• Meet tax, accounting and legal obligations
• Detect or prevent fraud
Marketing information is kept until you unsubscribe or ask us to stop contacting you.
When personal information is no longer needed, we will delete it or anonymise it where appropriate.
11. Your data protection rights
Depending on your location and applicable law, you may have the following rights:
• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict how we use your information
• The right to object to certain types of processing
• The right to data portability
• The right to withdraw consent where we rely on your consent
• The right to complain to a data protection authority
If you would like to exercise any of these rights, contact us at:
sales@coolbeanscoffee.co.uk
We will respond to valid data protection requests within one month, unless a longer period is allowed by law
12. Links to other websites
Our app or website may contain links to other websites. This Privacy Policy only applies to our app, website and services.
If you visit another website, you should read that website’s own privacy policy.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted in the app or on our website with a new “Last updated” date.
Continued use of our app or services after changes are published means you accept the updated Privacy Policy.
14. Contact us
If you have any questions about this Privacy Policy, the personal information we hold about you, or your data protection rights, please contact us:
Cool Beans Coffee
Email: sales@coolbeanscoffee.co.uk
Phone: 0800 107 6341
For Happy Donkey enquiries:
Email: info@happydonkey.co.uk
Phone: 0800 107 6341
15. Contacting the data protection authority
If you are unhappy with how we handle your personal information, you can contact the UK data protection authority:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk